All our clients have the Hotline service at their disposal, i.e. an SSI Group manager on the telephone, who is on standby 24/7 and prepared to respond to any requirements by the client, or extraordinary situations which arise in the building.
The Call Centre is a non-stop telephone control room, designed for instantaneous and easy communication within the scope of all the activities which the SSI Group is engaged in, including gathering information about the current staff situation. It serves both clients and all our employees, and it directly supports the Operations and Staff Divisions.
In our Call Centre we utilize tried and tested communication systems, such as for example Alstanet. It’s based on an IP telephone switchboard on the Asteriks platform, with records of all conversations, intelligent call directing, and automatic elements of self-service telephone lines.